We do our best to pack and send your order in two days.
Shipping and Delivery
Shipping & Delivery options for Direct Compost Solutions are with either our Courier Service or Australia Post.
As a small business, we are able to offer you a range of shipping options through a Courier Company called Transdirect.
When you enter your postcode in the checkout page you will be presented with a number of choices.
It is up to you who you choose as your preferred courier (and delivery options), or Australia Post.
Postage rates can vary considerably depending on where you live. You can check with the Australia Post website to see if you get a better rate by doing a comparison check. Click on this link to the Australia Post website and follow the instructions on how to calculate postage rates for Australia Post
If you wish to use Australia Post you must call us or email us a custom quote, as the system cannot accommodate two different shipping companies.
On the whole, you will get a very good rate for shipping and a number of choices to choose from with the service we use, depending on which bundle of goods you purchase.
In almost all areas it costs the same to post one Compot as it does to post three. So make the most of your postage and order three especially if you are more than a one-person household.
After three pots the postage rates increase but will stay the same up to 14 Compots for most areas.
To check what your postage is, choose a package and follow the check out procedure to the point where you type in your postcode. Wait for the postage options to appear to see the choices of couriers and cost.
Do not proceed any further and go back to choose a different bundle and re-enter your postcode to see what the difference in postage is for the different bundles you might like. If that is too complicated then please email us or call us and let us help you. (07) 3358 3716.
Sometimes you might live in a remote town where none of the courier companies listed in the Transdirect App have a service in that area, so the shipping charges can be excessive.
In this instance, you can call us or email us for a comparison quote from Australia Post which in these cases Australia Post can be quite reasonable. It is worth getting a comparison quote.
Or you can have a go at working it out yourself. Just click on this link Calculate-Postage- Rates-for-Australia-Post- within-Australia and follow the instructions.
If you still have no luck in getting a reasonable freight charge them please call us or email us and see if we can’t work something else out for you perhaps in the way of a discount. We want everyone to enjoy the Compots so we want to help you enjoy them too. (07) 3358 3716
Postage rates are too high
If any order is over $20.00 we always do a comparison quote to see if we can get you a better rate and to check if the courier plugin calculated your order correctly. Sometimes if you have tested several Compot bundles to see what the post costs to your area, the postage calculator may not reset and charges you double the post. We will always give you a refund in these circumstances.
Heritage Seed Orders
Heritage seeds are all sent Australia Post unless included in an order of Compots or Compottops. Please email us if you wish to use another option. Preparing a seed order can take time depending on the size of the order but we endeavor to get your order posted within two days. However, this is sometimes not possible and we will contact you and let you know accordingly. Or you can call us if you have any queries or questions on (07) 3358 3716.
Lost or Misplaced Orders
It is not common for a parcel to go missing but it can happen from time to time. Check your tracking notice first to see what stage of the delivery process your order is at. Then email or call us so we can follow up with the courier service.
Usually, the parcel is found and delivered within a day or two. However, the parcel might have accidentally had a wrong address and the courier service was unable to deliver. In this case, the courier service may ask for a redirection or rebooking fee. If the error was on our part we pay for the redirection or rebooking fee.
Pick up your order
If you wish to pick up your order you must place your order over the phone (07) 3358 3716 or via this link to a custom quote email or from the link on the shop page. The shopping cart system only allows for courier service orders to be handled online.
Then arrange a time to collect that suits both parties by emailing or calling us on (07) 3358 3716 or 0467 006 529
If you have booked and paid for your order online but then decide to collect, you can cancel the courier service by calling us as soon as possible and a refund for the post will be given.
Though you have paid online for the postage, the service is not actually paid for till we book the courier so there is a window of opportunity to cancel the courier service by calling us on (07) 3358 3716 or 0467 006 529 or email us as soon as possible. Once you receive a notification that the courier service has been booked then it is very difficult to receive a refund and easier to let the courier service deliver as originally planned.